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| 1stLink Mortgage Websource |
| (Private corporate internet of City 1st Mortgage Services) |
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| About the Company |
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| Founded in 1993, City 1st Mortgage Services is a growing nationwide mortgage lender, with headquarters in Bountiful, Utah. |
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| Website Project |
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| City 1st needed a solution to providing large amounts of mortgage-industry, regulatory, and private company marketing, training, and policy information to its increasing number of branches across the country. Provding such information and necessary training via fax, email, and in-person had become cumbersome, to say the least. |
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| In addition to its public website, Concentric Design created a branded, password protected subdomain website at http://1stlink.city1st.com, or "1stLink," for short. City 1st staff and agents anywhere with internet access now have available 24-hours a day: |
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- Company-published interest rates
- Loan program guidlines
- Streaming media video training
- Company-wide calendar
- Up-to-the minute product change notices
- Company HR/Policy Handbook
- Legal guidelines for providing loans in 50 states
- Marketing materials, flyers, techniques
- Forms for loan agents, processors and underwriters
- Links to third-party lender information
- Links to appraisers, inspectors, title companies, etc.
- Links to relevant federal guidelines
- Management reporting tools
- Comprehensive personnel/branch directories
- Loan software ZIP downloads
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| Additional Project Services |
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| Concerntric Design created not only the website, but also the vast majority of offline forms, policy consulting, legal research, leadership training, video services, and all page-by-page descriptive content. Concentric Design also provides on-going content and password management services for the site. |
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| Results |
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| 1stLink has dramatically changed the way City 1st does business, facilitating growth beyond local boundaries. The site has indeed become the internal first-turn-to resource for company and industry answers. |
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| Concentric Design launched 1stLink in 2003, and re-launched a completely upgraded site in 2004. |
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Video Training |
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Underwriting Matrix |
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Nationwide Lending Regulations |
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Management Tools |
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